Effective Date: June 15, 2025
Website: delivery.samband.io
Owned and Operated by: samband.io
Contact: [email protected] | 403-561-9400
1. Purpose
This Privacy Policy explains how samband.io (“we”, “our”, or “us”) collects, uses, stores, and protects your personal information when you use delivery.samband.io. By using our website and services, you agree to the collection and use of information in accordance with this policy.
We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.
2. What Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Delivery address
- Billing address
- Payment information (processed securely via third-party payment gateways)
b. Order Information
- Items purchased
- Order history
- Delivery preferences and instructions
c. Technical Information
- IP address
- Browser type and version
- Device type and operating system
- Date and time of access
- Cookies and usage data (see Section 5)
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Contact you regarding your orders or delivery status
- Respond to customer service inquiries
- Improve website functionality and user experience
- Prevent fraud and ensure platform security
- Send promotional emails (only with your consent)
4. Sharing Your Information
We do not sell or rent your personal information. We may share it with:
- Stores: To fulfill your orders and coordinate returns or refunds
- Delivery drivers or partners: To deliver your order efficiently
- Payment processors: To securely process your payment (we do not store full credit card details)
- Service providers: Who assist in hosting, data analysis, or customer service under strict confidentiality agreements
- Legal authorities: If required by law or to protect our legal interests
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Track website usage and performance
- Enable secure login and checkout functionality
You can control cookies through your browser settings, but disabling them may affect site functionality.
6. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Order history may be retained for customer service and legal compliance.
7. Your Rights
Under Canadian privacy laws, you have the right to:
- Access your personal information
- Request correction of inaccurate or outdated information
- Withdraw consent for certain uses of your data
- File a complaint with the Privacy Commissioner of Canada if your privacy rights are violated
To make any such request, contact us at [email protected].
8. Security
We use commercially reasonable measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., store pages or payment providers). We are not responsible for the privacy practices of those third parties.
10. Children’s Privacy
delivery.samband.io is not intended for use by individuals under the age of 13. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time. When we do, we will update the “Effective Date” at the top. Continued use of the site after changes are made indicates acceptance of the updated policy.
12. Contact Us
For any questions, concerns, or data requests related to your privacy, please contact:
Samband.io Delivery Support
📧 Email: [email protected]
📞 Phone: 403-561-9400
🌐 Website: https://delivery.samband.io